LEGAL REFERENCE

Your Privacy Matters at fh5

We've built our privacy framework around your account security and data control. Every deposit via JazzCash, Easypaisa, SadaPay or Raast is encrypted, your personal details stay confidential, and...

Account encryptionPayment data protectionClear consent pathsYour data, your rules

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How We Handle Your Information

fh5 collects account details—name, contact information, payment credentials—only to process your deposits and withdrawals in supported regions where local law permits. We do not sell your data to third parties. Deposits via JazzCash, Easypaisa, SadaPay and Raast are processed through secure payment gateways that comply with Pakistani financial regulations. Your account balance, transaction history, and game activity are stored on encrypted servers

and accessed only by you and our customer support team when you request assistance. We use cookies and device identifiers to recognize your account and prevent fraud, but you can manage these preferences in your account settings.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

PRIVACY QUESTIONS

Contact Our Privacy Team

Questions about how we handle your data? Our support team responds to privacy requests within 48 hours. Reach out by email, live...

TRUST BUILDERS

How We Earn Your Confidence

Our privacy posture is built on transparency, technical safeguards, and compliance with Pakistani financial oversight. We document every policy change, provide plain-language explanations, and let you audit your own account activity at...

Transparent Logging

Every login, deposit, and withdrawal is recorded in your account timeline. You see exactly who accessed your account and when, giving you real-time visibility into activity.

Encryption Standard

We use industry-standard SSL/TLS encryption for all data in transit. Your payment credentials and personal details travel through secure channels, not visible to intermediaries.

Compliance Review

Our privacy practices are audited annually against Pakistani data protection guidelines. We share audit summaries with users upon request and adjust policies as regulations evolve.

No Third-Party Sales

We do not monetise your personal data by selling it to marketing firms or data brokers. Your information stays within fh5 unless you explicitly consent to share it elsewhere.

Payment Isolation

JazzCash, Easypaisa, SadaPay and Raast credentials are never stored in full on our servers. Payment tokens replace sensitive details, reducing your fraud exposure significantly.

Deletion on Request

Close your account and we erase your personal data within 90 days, retaining only transaction records required by Pakistani financial law for anti-money-laundering compliance.

Privacy Across fh5 Pages

Every page on fh5—whether you're on the lobby, live tables, or account settings—follows the same privacy baseline. You'll see consistent data handling, identical consent prompts, and the same...

Account Page

Personal details, phone number, and email are encrypted at rest and updated only by you through secure verification steps.

Lobby & Games

Game session data (time played, rounds wagered, outcomes) is logged for your account history but never shared with game studios or third parties.

Live Tables

Live casino streams are broadcast to your device only; we do not record your viewing activity or camera/microphone access data.

Payment Section

JazzCash, Easypaisa, SadaPay and Raast transaction details are routed through payment processors' secure networks; fh5 never sees full card or wallet credentials.

Support Chat

Conversations with our team are encrypted and archived securely. Support staff access only the information needed to resolve your issue, then logs are auto-purged after 12 months.

Withdrawal Requests

Withdrawal processing includes identity verification for anti-fraud purposes. Once confirmed, payment data is passed to your chosen rail (JazzCash, Easypaisa, SadaPay, Raast) and then cleared from our active servers.

Mobile App

Mobile app privacy settings mirror your web account. Permissions for location, contacts, or camera are opt-in only and do not enable data collection without explicit consent.

What Defines Our Privacy Promise

Our privacy commitment rests on six concrete practices that shape how fh5 operates. From encryption to consent workflows to support transparency, these elements are not marketing...

Account Verification

Every account is verified through two-factor authentication and identity checks before your first withdrawal. This protects you from unauthorised access and fraud.

Consent by Default

You opt into data uses explicitly. Marketing emails, newsletter signups, and analytics tracking are off by default and require your action to enable.

Audit Trail

Your account dashboard displays a complete timeline of logins, deposits, withdrawals, and support interactions. You can download this history anytime as proof of account activity.

Local Payment Routing

Deposits and withdrawals via JazzCash, Easypaisa, SadaPay and Raast move through local payment networks regulated by Pakistani financial authorities, not offshore gateways.

Data Minimisation

We collect only the information needed to process your account and deposits. No marketing profiling, no device fingerprinting, no behaviour tracking beyond game session history.

Real-Time Support

Our privacy support team is available during platform hours to explain policies, process data requests, or clarify how your information is used. No automated responses to privacy questions.

Privacy Questions We Hear Often

We tokenize your payment credentials at the gateway level, meaning fh5's servers never store your full card, wallet, or account number. The payment processor keeps your details; we keep only a token that lets us process future transactions. Your actual credentials remain with the bank or wallet provider, fully outside our system.

Yes. Your account dashboard shows a complete transaction history with timestamps, amounts, payment method (JazzCash, Easypaisa, SadaPay, Raast), and status. You can filter by date range, download CSV exports, and share records with your bank if needed. This history is yours to keep.

Only you (via your login) and our customer support team (when you contact them) can access your account details. Support staff sign confidentiality agreements and access only the data needed to resolve your issue. We do not share your information with game studios, advertisers, or affiliate partners.

We delete personal data within 90 days of account closure. Transaction records required by Pakistani anti-money-laundering law are retained for seven years in an anonymized form. You'll receive a confirmation email when deletion is complete. You can download your data before closing if you wish to keep a copy.

No. Live casino streams are broadcast to your device in real time but never recorded by fh5. We log only that you played and for how long—not the content you watched or outcomes you received. Your video feed, microphone, or device camera are never accessed by us unless you explicitly grant permission via your device settings.

Log into your account, navigate to Settings > Personal Information, and edit your name, email, or phone number. Changes are verified through a confirmation link sent to your current email. For payment method updates, go to Payments > Manage Methods and add or remove JazzCash, Easypaisa, SadaPay and Raast wallets. Changes take effect immediately.

Functional cookies (login session, account verification, fraud prevention) are required to use fh5. Analytical and marketing cookies are optional and off by default. You can manage all cookie preferences in your browser settings or in our Privacy Center in your account. Opting out of non-essential cookies will not affect your gameplay.